BTS3 – Learning Science for Interactive DevelopersLearning and Development

Learning-Development-Ai-Designer
The biggest challenge of developing effective training is the objective to transfer skills to the field. Yet every aspect of the training, the process, the platforms, and the mindset of trainers or educators is based on factory models and scale.

So what does BTS3 mean? Well, B is for backward, T is for triple and S is for spiral. And the ‘3’ is how you deal with the complexity of the development  3 levels of loop dependencies of creating amazing learning programs or applications in big organizations. Because it is time we apply modern agile development and use 21st century learning science to advance training to the next level.

challenge

The biggest obstacle to creating great training applications is not understanding your dependancies. From the top looking down, you have first outside stakeholders. These can be parents, community members, board members, media, or stockholders. Next you have the organizational leadership. These can be the c-suite executives, owner, the sponsors, the end-users. And finally, you have buyer, the subject matter experts, and the development or integration teams. Each level must be be part of a development cycle or loop. Yet each loop has very different dependencies. Most course models ADDIE, SAM do not address these:

  • Improve the community loop planning:

    If you don’t include community stakeholders in the process, huge gaps in real-world applicability appear. At the corporate level, end-users may have recently trained technicians that don’t understand their needs. At the public institutions, parents or board members may see a lack of transparency.

  • Determine the organizational outcomes:

    The organization has goals that are uniquely different than the buyer of the learning application. In business marketing may need teams trained on a specific software suite, while corporate plans to outsource those skills. In the public sphere, administration has metrics that may not be addressed depending on how assessment is measured in the application.

  • The buyer may have limitations to deployment:

    The buyer or lead of a learning application is concerned with their goals and objectives. But they are not aware of platform and library dependencies that may accelerate development but limit usability. Combined with stakeholders that may have learned by lecture or trial and error. The end user may be getting a digital re-hash of poorly thought-out delivery methods.

solution

The solution is the hybrid of agile and waterfall, known as a spiral. And each spiral works in a loop. There are three loops; Community, Organization, and Project Owner. The spiral is an iterative design that uses a risk assessment at each iteration. This combined with hopefully the latest in neuro-cognitive learning science, better educates the user and the stakeholders to your capacity for intelligent collaboration.

Then you go backwards! Using Wiggins and McTighe ‘Backward Design’. First you focus on what is the skill you wish to see in the real-world. Second, what assessment would capture that real-world skill. And then third what content structure would deliver those results?

The triple spiral is understanding the needs at the community, organization, and project owner levels. Each as different expectations and challenges, that as you spiral forward and get risk assessments you identify dependences that might bite. Understanding of course that the faster iterations or interactions are at the project owner / development loop, slower at the organization, and even more intermediate at the community level.

results

The result of using BTS3 is that you don’t develop learning applications that have to go through major re-writes. The architecture is generally better scaled and integrated, because you have opened channels to the development and learning to beyond the immediate stakeholders view. Plus, by using the latest in learning science and technology, you provide a better service that works in the field because you included the field as part of your stakeholders.

By the numbers, my research shows the effort of the training:

  • Reduced Time to Proficiency by 23%
  • Decreased low engagement by 31%
  • Lowered the risk of employee turnover by 65%
  • Increased completion time by 12%
Advanced Learning Science for Interactive Design

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